Welcome to the Terms of Service for the website (https://lenity.health/), which is owned, operated and managed by Lenity Health India Private Limited (“Terms”). Lenity Health India Private Limited is a private company registered in India, with the registered office at Tower -5, Flat No.143, Pebble Bay Apts, R.M.V. Extension II Stage, Bangalore, Bangalore North, Karnataka, India, 560094 (hereinafter referred to as “Lenity” “we”, “us”, “our” or similar). Lenity is engaged in the business of providing health care services to ACOs and healthcare organizations and citizens of United States of America. Unless we link to a different policy or state otherwise hereunder, these Terms apply to all visitors and customers of the website (hereinafter referred to as “you”, “your”, or similar).

These Terms shall be read in conjunction with the Privacy Policy and any other related policy as amended published on the website from time to time, and together forms a valid and legally binding agreement between the Company and you. You are requested and required to thoroughly read and understand these Terms, as amended from time to time, prior to using the website. By visiting the website, or accessing or providing any information on the website, or utilizing the services offered on the website, or using the webpages, hyper-links and tools provided thereunder, you agree to be bound by the terms and conditions of these Terms, and agree to form a legally binding agreement between the Lenity and yourself. You are requested to immediately cease using the website if you do not agree with these Terms (in whole or part thereof) or any other agreement that governs your use of the website. Your continuous use of the website shall be deemed as your continuous acceptance of these Terms.

We offer this website to you, including all information and services made available on this website, conditioned upon your acceptance of all the terms, conditions, policies and notices stated on the website. 

Lenity reserves the right to restrict, limit, suspend or terminate providing its services through the website to you at any time, for any lawful reason, without notice, and at its sole discretion. Lenity also reserves the right to withdraw, update, replace or amend any part of the website, any services or material provided therein, at any time, for any reason, without notice, and at its sole discretion.

It is your responsibility to check this page regularly for any amendments that may affect you. Your continued use of or access to the Platform, irrespective of any amendments thereof, constitutes acceptance of those amendments. You may review the most recent version of the Terms at any time on this page.

1. This Platform contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics therein. Reproduction, in any form or manner, is prohibited, other than in accordance with the copyright notice, which forms part of these Terms. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to third-party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these website(s). We have no responsibility for the content of the linked third-party website(s). Third-party links on our website may direct you to third-party websites that are not affiliated with Lenity therefore we are neither responsible for examining or evaluating the content or its accuracy, nor warrant or have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. You acknowledge and agree that the use of any linked site is governed by such third party’s terms of use, license agreement, privacy policy, and / or any other agreement specified in such linked site. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party. This Platform, and all contents herein, are provided on an ‘AS-IS’ basis, without warranties of any kind, either express or implied, including without limitation, warranties of title or warranties of merchantability or fitness for a particular purpose. 
2. You acknowledge that your use of the website is at your sole risk, you assume full responsibility for all costs associated with obtaining our services on the website, and that Lenity shall not be liable for any damages of any kind related to your use of this website. 
3. The content of this website is for your general information and use only. It is subject to change without notice.
4. Your use of this website and any dispute arising out of such use is subject to the applicable laws.

 

1. Use of Platform

When you use our website or our services, you agree to use these exclusively for purposes permitted by Lenity in these Terms and permitted by applicable law, regulation, circulars or guidelines. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms, and for the consequences (including any loss or damage which Lenity may suffer) of any such breach.  

You, either on your own or on behalf of any third-party, agree not to:

• Access or attempt to access our website or services unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Lenity;
• Access or attempt to access the website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
• Engage in any activity that disrupts or otherwise interferes with the website (or the servers and networks which are connected to the Platform), or our services on the website;
• Scrape, duplicate, reproduce, copy, republish, license, sell, trade or resell any part of the website, for any purpose;
• Divert or attempt to divert Lenity customers to another platform, mobile application, or service;
• Send unsolicited or unauthorized emails on behalf of Lenity, including promotions and/or advertising of products or services;
• Restrict or inhibit any other person from using our website or our services;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the website;
• Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms;
• Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with our website or our services.
• Host, display, upload, modify, publish, transmit, store, update or share any information with us that: 
• belongs to another person and to which you do not have any right;
• is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence; 
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary rights of a third party;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information that is patently false and untrue or misleading in nature or, in respect of any business of the Federal/Central Government, is identified as fake or false or misleading by such fact check unit of the Federal/Central Government may, by notification publish in the circulars or notices or Official Gazette;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of United States of America friendly relations with foreign states, or public order, or causes incitement to the commission of any offence, or prevents investigation of any offence, or is insulting other nation; 
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of our website or our services;
• is in the nature of an online game that is not verified as a permissible online game; 
• is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game, and; 
• violates any law for the time being in force. 

 

TO THE EXTENT PERMITTED BY LAW, LENITY WILL NOT BE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE WEBSITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD.

FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE WEBSITE, OR THE WEBSITE ENTIRELY, TO USERS.

 

2. Contact

You may contact us by providing your name, email address, organizational details, state in which you reside and your message. You agree and undertake to provide true, accurate, current, and complete information to us at all times. You are solely responsible for the confidentiality and use of your personal information, as well as for any use or misuse of your registered account on the website. If you wish to delete your personally identifiable information previously submitted to us, you can always do so by sending a request to us on the e-mail id of  [email protected]. We reserve the right to delete, restrict, suspend or terminate your identifiable information at any time and for any reason. Lenity will not be liable for any loss of data or damage caused by any unauthorized use.

 

3. Indemnity

You shall fully indemnify, keep indemnified, defend and hold harmless Lenity and its shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party or applicable law.

 

4. Limitation of Liability

In no event shall Lenity or its affiliates and sub-contractors be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with our website, our services or these Terms (however arising, including negligence or under tort or under public policy).

 

5. General

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Lenity, and you shall have no authority to bind us in any manner whatsoever nor shall we have any authority to bind you in any manner whatsoever. All the services provided by us through the website shall be as independent contractor and on principal-to-principal basis.

If any clause of these Terms shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of these Terms. These Terms sets forth the entire understanding and agreement between you and Lenity with respect to the subject matter hereof.

 

6. Privacy

We collect, store, process and use your information in accordance with our Privacy Policy. By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on our website in accordance with the Privacy Policy.

 

7. Governing Law

These Terms and all the rules and policies contained herein and any of your usage of Platform and your dealings with Lenity shall be governed and construed in accordance with the laws of India and will be subject to the jurisdiction of the courts in Bengaluru.

 

8. Arbitration

If any dispute arises between you and Lenity during your use of the Platform or your dealing with the Lenity in relation to any activity on the Platform, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and all the rules and policies contained herein, the dispute shall be referred exclusively to a sole arbitrator who shall be an independent and neutral third party appointed in accordance with the Arbitration & Conciliation Act, 1996. The  arbitration proceedings shall be governed by the Arbitration & Conciliation Act, 1996, shall be in the English language, and the place of arbitration shall be Bengaluru, India. The arbitral award shall be final and binding on the parties and may be executed in the place of residence or domicile of either party to these Terms of Service.

 

9. Grievance Redressal Mechanism

If you have any questions or feedback you may write to us at [email protected]

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the details of our grievance officer below:

• Name: John Pavith Phillips
• Designation: Product Marketing Associate
• Email: [email protected]

 

Updated on September, 2024